Terms and Conditions
Vantastic barber is a business of AGS Mahal Pty Ltd, Abn 81633291782, Registered in Tarneit Vic 3029. Vantastic barber is a mobile barbershop. we sell mobile barber services and hair products. These terms and conditions are the contract between you (our Customers) and Vantastic Barber. By visiting or using Our Website, you agree to be bound by them.
Under 18 years? Sorry, but we deal only with people who are legally able to enter into a binding contract. Please ask parents/guardians to book your haircut service on your behalf.
If you use Our Website, you do so in accordance with these terms. If you are
unable to accept these terms, your only remedy is to leave Our Website and
stop using the Services.
Terms and conditions
- You can use our website to book haircut services. When you book an appointment and pay online via our website, we then come to your address on your booked time slot. Because of road conditions and not
every haircut is not the same, we will come to you anytime in between your booked time slot. For example, for time slot 10am -11am, we will come to you anytime between 10am to 11am.
- You can use our website to book haircut services. When you book an appointment and pay online via our website https://vantasticbarber.com.au/ we then come to your address on your booked time slot. Because of road conditions and not
every haircut is not the same, we will come to you anytime in between your booked time slot. For example, for time slot 10am -11am, we will come to you anytime between 10am to 11am.
- Booking is not confirmed until you receive the confirmation email from us. If you do not receive a confirmation email but money has been deducted from your account. Please contact us via phone 1800 265 807 or email info@vantasticbarber.com.au
- If You booked with not enough time for us to be at your address (Such as you booked at 10:55 am for 11 am – 12pm time slot). we may not take your booking for the time you have requested, we may call you to organise different time. If you choose not to organise different time slot or we simply cancel your booking due to no time slot available. In this case we will fully refund your money.
- Confirmation email will have information about your booking (date, time etc) and the payment receipt.
- Booking can be made 2 months in advance.
- Vantastic barber will visit you anytime in between your booked time slot. For example, if you have booked for 9/oct/2020 and selected time slot of 4pm to 5pm. We will come to you anytime between 4pm and 5pm on 9/oct/2020. On some devices time slots may only show 4pm instead on 4pm-5pm. In that case you should not assume that we come there at exact 4pm. We may come to you anytime between 4pm – 5pm on the day you have selected. Due to things out of our reach such as traffic we may get there late then the time slot. In that case we will notify you. And in this case if you wish to cancel the appointment, we will fully refund your money.
- Our vans are bigger than the average SUV and 2.8m high. Customer must provide safe parking for the van. Parking must be safe and on flat ground. If barber thinks parking you providing is not safe or its dangerous to reverse in or out of the parking, Barber may ask you to come to the van where he/she can find safe parking closer to your address. In the case where there is no safe parking available, and you refuse to come to the van where barber has find the place and asked
you to come. Barber may refuse the service and customer will be liable of 50% of the appointment cost.
- If you are running late and cannot attend your appointment on time, we may reschedule your appointment please let us know via phone that you are running late. If you do not notify us and you are late more than 15 mins when our barber is already at your address. We may have to cancel your booking. Because we will get late for next bookings. In this case you may not be eligible for full refund and will be charged 50% of what the appointment cost.
- There may be circumstances where we have confirmed your booking, but we may not be able to provide you service, such as van/barbershop broken down, barber is sick and cannot attend the work, govt have
imposed restrictions, nasty weather conditions. In these cases, we will notify you as soon as we can. We will fully refund your money if we have to cancel the booking due to these circumstances.
- In order to provide service to you. You must not be under the influence of any drugs or alcohol, must have good hygiene, must not have any disease or conditions which may be contagious to others. Please do not make booking if you got any of these conditions or think you will have above conditions for when you are making the booking for.
- When we get to your place, we may refuse to service you if you are intoxicated, not hygienic, have a condition which may be contagious to other customers or our staff, aggressive/rude/behave inappropriately with our staff, you are late more than 15 mins when our barber gets there. In this case you may not be eligible for full refund and will be charged 50% of the booking fee.
Refund Policy
When you book for haircut service with us you pay in advance on our website. Your payment receipt will be emailed with the confirmation email.
We understand that life happens, and things can get out of reach. There may be occasions where you may require rescheduling or cancel your appointment. In this case you need to notify us as soon as possible. So that we can cancel or reschedule your booking. By letting us know as soon as you can, helps us save staff costs and we may be able to balance our lost net profit by allocating that time to different customer.
If you cannot attend your appointment, please let us know 4 hours before your appointment time. For example, if you have booked for 8pm to 9pm time slot on 09/oct/2020. You must notify us before 4pm of 09/oct/2020, via email at info@vantasticbarber.com.au or call us on 1800265807. If you notify us before 4 hours of booking time you will be eligible for full refund. If you do not notify us prior to 4 hours of your booking time, you may be charged 50% of the booking charges. 4 hours’ notice period doesn’t apply to first 4 appointments which are 8am-9am, 9am – 10am, 10am – 11am, 11am -12 pm. If you have to cancel these time slots then you have to let us know before the closing time which is 8pm any day, of the day before the appointment day.
Privacy Policy
Please refer to privacy policy document on our website.
