Term And Conditions, Refund policy, privacy policy

Vantastic barber is a business of AGS Mahal Pty Ltd, Abn 81633291782, Registered in Tarneit Vic 3029. Vantastic barber is a mobile barbershop. we sell mobile barber services. These terms and conditions are the contract between
you (our Customers) and Vantastic Barber. By visiting or using Our Website, you agree to be bound by them.

Under 18 years? Sorry, but we deal only with people who are legally able to enter into a binding contract. Please ask parents/guardians to book your haircut service on your behalf.

If you use Our Website, you do so in accordance with these terms. If you are unable to accept these terms, your only remedy is to leave Our Website and stop using the Services.

Terms and conditions of service

• You can use our website to book haircut services. When you book an appointment and pay online via our website, we then come to you on your booked time slot.
• To use Vantastic barber’s services, you must book and pay online on our website www.vantasticbarber.com.au We will then come to you according to your booked time slot. Barber will contact you on your given phone number once they are at your given address. To find out more about services we provide, and prices please visit our website.
• Vantastic barber will visit you anytime in between your booked time slot. For example, if you have booked for 9/oct/2020 and selected time slot of 4pm to 5pm. We will come to you anytime between 4pm and 5pm on 9/oct/2020. On some devices time slots may only show 4pm instead on 4pm-5pm. In that case you should not assume that we come
  there at exact 4pm. We may come to you anytime between 4pm – 5pm on the day you have selected. Due to things out of our reach such as traffic we may get there late then the time slot. In that case we will notify you. And in this case if you wish to cancel the appointment, we will fully refund your money.
• Booking is not confirmed until you receive the confirmation email from us. If you do not receive a confirmation email but money has been deducted from your account. Please contact us via phone 1800265807 or email info@vantasticbarber.com.au
• Confirmation email will have information about your booking (date, time etc) and the payment receipt.
• Booking can be made 2 months in advance.
• If you are running late and cannot attend your appointment on time, we may reschedule your appointment please let us know via phone that you are running late. If you do not notify us and you are late more than 15 mins when our barber is already at your address. We may have to cancel your booking. Because we will get late for next bookings. In this case you may not be eligible for full refund and will be charged 50% of the booking fee.
• There may be circumstances where we have confirmed your booking, but we may not be able to provide you service, such as van/barbershop broken down, barber is sick and cannot attend the work, govt have imposed restrictions, nasty weather conditions. In these cases, we will notify you as soon as we can. We will fully refund your money if we have to cancel the booking due to these circumstances.
• In order to provide service to you. You must not be under the influence of any drugs or alcohol, must have good hygiene, must not have any disease or conditions which may be contagious to others. Please do not make booking if you got any of these conditions or think you will have above conditions for when you are making the booking for.
• We may refuse to service you if you are intoxicated, not hygienic, have a condition which may be contagious to other customers or our staff, aggressive/rude/behave inappropriately with our staff, you are late more than 15 mins when our barber gets there. In this case you may not be eligible for full refund and may be charged 50% booking fee.

Refund Policy

When you book for haircut service with us you pay in advance on our website. Your payment receipt will be emailed with the confirmation email.

 We understand that life happens, and things can get out of reach. There may be occasions where you may require rescheduling or cancel your appointment. In this case you need to notify us as soon as possible. So that we can cancel or reschedule your booking. By letting us know as soon as you can, helps us save staff costs and we may be able to balance our lost net profit by allocating that time to different customer.

If you cannot attend your appointment, please let us know 4 hours before your booking time. For example, if you have booked for 8pm to 9pm time slot on 09/oct/2020. You must notify us before 4pm of 09/oct/2020, via email at info@vantasticbarber.com.au or call us on 1800265807. If you notify us before 4 hours of booking time you will be eligible for full refund. If you do not notify us prior to 4 hours of your booking time, you may be charged 50% of the booking fee.

If you are unable to make it due to circumstances outside of your control. Such as you had a road accident just before the appointment, extreme weather condition etc. Then we will refund you the full amount.

Privacy Policy

Vanastic barber is a business of Ags mahal pty Ltd Abn 81 633 291 782

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, make booking or make a purchase from vantasticbarber.com.au (the “Site”).

 Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a booking or purchase or attempt to make a booking or purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the booking or order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you.

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use (Insert payment gateway name) to process our payments online. our you can learn more (Insert payment gateway name) about here (Insert payment gateway privacy policy link)

  We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@vantasticbarber.com.au or by mail using the details provided below:

51 Tyler Cres, tarneit, VIC, 3029, Australia

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